Return Policy

Last updated:

1. Introduction

At Ghodexaroidhap, we want you to be satisfied with your purchase of GreenVessel. This Return Policy outlines the conditions under which you may return a product and request a refund. This policy complies with Norwegian consumer protection laws (Forbrukerkjøpsloven) and the EU Consumer Rights Directive 2011/83/EU.

2. Right of Withdrawal

In accordance with Norwegian and EU consumer protection legislation, you have the right to withdraw from your purchase within 14 days of receiving the product, without providing any reason. This is your statutory right of withdrawal (angrerett).

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), physically receives the product.

3. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may contact us at:

  • Email: service@ghodexaroidhap.world
  • Address: Valkyriegata 8A, 0266 Oslo, Norway

Your statement must include:

  • Your full name and contact information
  • Order number or date of purchase
  • A clear statement that you wish to withdraw from the purchase

To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period expires.

4. Conditions for Returns

For a return to be accepted, the following conditions must be met:

  • The product must be unopened and in its original, sealed packaging
  • The product must be in the same condition as when you received it
  • The return must be initiated within the 14-day withdrawal period
  • You must provide proof of purchase (order confirmation, receipt, or similar documentation)

5. Non-Returnable Items

Due to health and hygiene regulations, we cannot accept returns of:

  • Products that have been opened or unsealed after delivery
  • Products that have been used, partially consumed, or tampered with
  • Products that have been damaged by the customer

This is in accordance with Article 16(e) of the EU Consumer Rights Directive, which provides an exception for sealed goods not suitable for return due to health protection or hygiene reasons once unsealed after delivery.

6. Return Shipping

You are responsible for the cost of returning the product unless the product was received damaged, defective, or incorrect. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Return address: Valkyriegata 8A, 0266 Oslo, Norway

7. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds: Will be processed within 14 days of receiving the returned product
  • Refund method: Refunds will be issued using the same payment method used for the original purchase
  • Refund amount: The full purchase price of the product will be refunded, including standard delivery costs (if applicable). If you chose a delivery method more expensive than the standard option, we will only refund the standard delivery cost.

Please note that processing times may vary depending on your payment provider.

8. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, please contact us immediately at service@ghodexaroidhap.world. In such cases:

  • We will cover the return shipping costs
  • You may choose between a replacement product, repair, or full refund
  • Under Norwegian consumer protection law (Forbrukerkjøpsloven), you have extended rights for defective products, including a 5-year complaint period for products intended to last significantly longer than 2 years

9. Late or Missing Refunds

If you have not received a refund within the expected timeframe:

  1. Check your bank account or payment method again
  2. Contact your bank or payment provider, as processing times may vary
  3. If you have completed these steps and still have not received your refund, please contact us at service@ghodexaroidhap.world

10. Consumer Protection Rights

This Return Policy does not affect your statutory rights under Norwegian consumer protection law (Forbrukerkjøpsloven) or EU consumer protection directives. As a consumer, you are entitled to remedies for non-conforming goods as provided by law.

For more information about your consumer rights in Norway, you may contact:

  • Forbrukertilsynet (Norwegian Consumer Authority): forbrukertilsynet.no
  • Forbrukerrådet (Norwegian Consumer Council): forbrukerradet.no

11. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Changes do not apply retroactively to orders placed before the update.

12. Contact Us

If you have questions about returns or this policy, please contact us:

  • Company: Ghodexaroidhap
  • Address: Valkyriegata 8A, 0266 Oslo, Norway
  • Email: service@ghodexaroidhap.world